ITPEC FE Subject A April 2026 Question 46
ITPEC FE Subject A April 2026 — Question 46 of 60
BPR is the fundamental redesign and restructuring of value-creating processes to gain large improvements in productivity, profitability, service and quality.
The defining word is reengineering: existing processes are rethought from scratch rather than tuned, automated or governed, and the target is a step change rather than incremental gain.
Answer (d)
Why not others:
- (a) — describes BPM (Business Process Management), the ongoing governance and improvement of processes; BPM manages what exists, BPR replaces it
- (b) — describes business process automation, applying IT to existing processes without redesigning them
- (c) — describes SFA (Sales Force Automation), a system limited to sales activities
Key rule: Watch the verb. "Govern" and "manage" point at BPM, "automate" at BPA, "redesign and restructure" at BPR.
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