ITPEC FE Morning October 2022 Question 62
ITPEC FE Morning October 2022 — Question 62 of 80
BPR is a management technique focused on the fundamental redesign and restructuring of core business processes to achieve dramatic improvements in productivity, profitability, service, and quality. Unlike incremental improvement, BPR involves rethinking processes from scratch to maximize the potential of people and teams.
Why not others:
- (a) Describes corporate governance — overseeing organizational direction and compliance, not redesigning processes.
- (b) Describes RPA (Robotic Process Automation) or workflow automation — automating existing processes to save time and reduce costs.
- (c) Describes CRM (Customer Relationship Management) — a system for managing sales activities, contacts, orders, and customer data.
Key rule: BPR = radical redesign of processes from scratch for dramatic gains; not automation, not governance, not CRM.
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