ITPEC FE Morning October 2023 Question 69
ITPEC FE Morning October 2023 — Question 69 of 80
SCM (Supply Chain Management) integrates information across multiple companies or organizations — from procurement of raw materials through manufacturing to final sales — with the goal of reducing costs and shortening delivery periods.
Why not others:
- (a) Describes CRM (Customer Relationship Management) — focused on managing customer info, history, and complaints to build relationships.
- (b) Describes ERP (Enterprise Resource Planning) — integrates internal business operations like production, sales, inventory, and accounting within one company.
- (c) Describes SFA (Sales Force Automation) — manages customer contacts, meeting schedules, and sales progress to improve sales team efficiency.
Key rule: SCM = cross-company supply chain (procurement → sales); CRM = customer relationships; ERP = internal operations; SFA = sales activity.
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