ITPEC FE Morning April 2022 Question 56

Source exam: ITPEC FE Morning April 2022Topic: IT Service Management

ITPEC FE Morning April 2022 — Question 56 of 80

Service hours: 16 hrs/day × 30 days = 480 hrs/month. With 99% availability, allowed downtime is 480 × (1 - 0.99) = 480 × 0.01 = 4.8 hours.

Why not others:
- (a) 1.2 — implies 99.75% availability, stricter than required

- (b) 3.0 — implies 99.375%, not matching any standard calculation

- (d) 7.2 — allows 1.5% downtime, violates the 99% SLA

Key rule: max_downtime = total_service_hours × (1 - availability%) — always calculate total service hours first, not calendar hours.

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