ITPEC FE Morning April 2022 Question 57

Source exam: ITPEC FE Morning April 2022Topic: IT Service Management

ITPEC FE Morning April 2022 — Question 57 of 80

Capacity management ensures IT resources meet current and future business needs. When monitoring an online system's capacity utilization, the appropriate precaution is to monitor multiple measurement items (response time, CPU utilization, memory, etc.) on a regular basis.

Why not others:
- (a) Focusing only on the maximum value ignores averages, trends, and other statistical measures — a single peak may be an outlier

- (b) Measuring during offline hours does not reflect actual online workload conditions

- (d) Recording incidents belongs to Incident Management, not Capacity Management — capacity management is proactive monitoring, not reactive logging

Key rule: Capacity management requires regular, multi-metric monitoring — not just peak values or incident records.

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