ITPEC FE Morning April 2021 Question 62
ITPEC FE Morning April 2021 — Question 62 of 80
BPO means a company outsources an entire business process (e.g., call center, accounting, HR) to an external provider. The key idea is delegating a whole department-level function, not just hiring temporary staff or renting infrastructure.
Why not others:
- (b) Describes temporary staffing to reduce costs — this is outsourcing labor, not outsourcing a business process
- (c) Describes renting server capacity from a telecom provider — this is hosting / IaaS, not BPO
- (d) Describes using software over a network without owning it — this is SaaS (Software as a Service)
Key rule: BPO = outsourcing an entire business process (department-level function) to an external provider, not just resources or tools.
AI-generated — may contain errors
The original exam layout is preserved in the image so diagrams, formulas, tables, and code remain accurate.
This question comes from an official ITPEC past paper. ITPEC Practice is an independent study tool and is not affiliated with ITPEC. See the official FE past-paper collection or Report an issue.