ITPEC FE Morning April 2021 Question 63
Which of the following is an appropriate description of chatbot?
Explanation
Software that uses natural language processing to communicate with a human — a chatbot holds a conversation.
A chatbot (chat + robot) reads what the user types or says, interprets it with natural language processing, and replies in natural language, so it can carry on a two-way dialogue. Businesses use it for customer support, FAQs and order taking without a human operator.
Answer (b)
Why not others:
- •(a) — describing image contents to a person is image recognition or image captioning, one-way output from a picture
- •(c) — converting a human voice into text is speech recognition (speech-to-text); it does not reply
- •(d) — generating subtitles for videos is also speech recognition applied to captioning, with no dialogue
Key rule: The defining feature of a chatbot is interactive conversation in natural language; conversion from one medium to another (image to text, speech to text) is recognition, not a chatbot.
Business Industry · AI-written, may contain errors
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