ITPEC FE Morning April 2020 Question 62
When a workflow system is used for business improvement, which of the following is an appropriate effect that can be expected?
Explanation
Faster office procedures, from document submission to approval — a workflow system routes documents electronically through the approval steps.
A workflow system defines the route an application or document takes (who submits, who checks, who approves) and passes it along automatically. Nobody carries paper from desk to desk, the approver sees it at once, and its status can be tracked, so the time from submission to approval shrinks.
Answer (b)
Why not others:
- •(a) — a standard protocol for exchanging business data with outside parties is EDI, not an internal routing tool
- •(c) — discounts that depend on how much a customer buys are a pricing or loyalty measure, the territory of CRM, not of internal procedures
- •(d) — automating the shipping and receipt of stock is an automated warehouse, managed by a WMS
Key rule: Workflow systems speed up and track internal procedures such as applications and approvals; data exchange with partners is EDI, customer programmes are CRM.
System Strategy · AI-written, may contain errors
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