ITPEC FE Morning April 2020 Question 62
ITPEC FE Morning April 2020 — Question 62 of 80
Workflow System — automates the sequence of steps in a business process (submission → review → approval).
A workflow system routes documents and tasks through predefined steps and approvals. Its primary effect is speeding up office procedures like document submission-to-approval cycles by eliminating manual handoffs and tracking progress automatically.
Why not others:
- (a) A standard protocol for data exchange with customers describes EDI (Electronic Data Interchange), not a workflow system.
- (c) Discounts based on purchase amount relates to CRM or loyalty programs, not workflow automation.
- (d) Automating shipping and receiving in a warehouse describes a WMS (Warehouse Management System).
Key rule: Workflow system = automating the flow of tasks/documents through approval steps within an organization.
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