ITPEC FE Morning April 2022 Question 62
ITPEC FE Morning April 2022 — Question 62 of 80
A workflow system automates the routing of documents and tasks through a defined sequence of steps within an organization — such as submitting a document and routing it through approvals. This directly matches option (a).
Why not others:
- (b) Describes a data exchange protocol (e.g., EDI) between a company and its customers — unrelated to internal workflow automation.
- (c) Describes a CRM or loyalty program feature (customer discounts based on purchase amount) — a customer-facing service, not a workflow system.
- (d) Describes a Warehouse Management System (WMS) for automating shipping and receiving — a logistics tool, not a workflow system.
Key rule: A workflow system automates internal document routing and approval chains — it is not a customer-facing or logistics tool.
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