ITPEC IP April 2023 Question 79
ITPEC IP April 2023 — Question 79 of 100
The percentage of employees scoring 650 or higher directly measures the achieved level of English ability. It is an outcome indicator: the target test score represents a defined capability, and the percentage shows how broadly that capability has been attained across employees.
Answer (b)
Why not others:
- (a) measures awareness of management's message, not actual English proficiency
- (c) measures participation in testing, which is an activity or process measure
- (d) measures whether training was delivered as planned, also a process measure
Key rule: An achievement indicator measures the desired result or outcome; a method indicator measures the actions performed in pursuit of that result.
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