ITPEC IP April 2022 Question 65
ITPEC IP April 2022 — Question 65 of 100
Operation statistics provide the evidence needed to determine whether improved throughput actually shortened business processing time. Measurements such as transaction volume, processing duration, response time, queue length, and utilization allow before-and-after performance to be compared quantitatively.
Answer (a)
Why not others:
- the operations organization shows responsibilities and reporting structure, not achieved performance
- the system operations manual describes procedures rather than measured results
- the user manual explains how users operate the system
Key rule: To audit whether a performance improvement was effective, request objective operational measurements directly related to the stated performance goal.
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