ITPEC FE Subject A April 2026 Question 44

Topic: Service ManagementAlso asked in April 2023

As for the activities in capacity management to estimate a service’s capacity, capability, and performance, which of the following is trend analysis?

Explanation

Understanding the chronological usage of a resource and predicting future changes — trend analysis extrapolates from historical measurements.

Capacity management estimates capacity and performance with several techniques. Trend analysis is the simplest: take the recorded usage of CPU, storage or bandwidth over time, find its direction, and project when a threshold will be reached. It needs no model of the system, only history.

Answer (c)

Why not others:

  • •(a) — building a baseline model that reproduces current performance, the first phase of modelling
  • •(b) — simulation modelling: generating artificial transactions and observing response time and throughput
  • •(d) — analytical modelling: computing response time and throughput mathematically, for example with queueing theory

Key rule: Trend analysis projects measured history forward; modelling (baseline, analytical, simulation) builds a representation of the system and experiments on it.

Service Management · AI-written, may contain errors

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