ITPEC FE Subject A October 2024 Question 43
ITPEC FE Subject A October 2024 — Question 43 of 60
The core output of Service Level Management is a service catalog and SLA that define what services are provided and at what quality level, agreed upon with the customer.
Why not others:
- (a) — describes Capacity Management (planning human, technical, and financial resources)
- (c) — describes Financial Management for IT Services (monitoring costs against budget, reviewing forecasts)
- (d) — describes IT Service Continuity Management (assessing risks to service continuity and availability)
Key rule: If the answer mentions "SLA" and "service catalog," it points to Service Level Management.
AI-generated — may contain errors
The original exam layout is preserved in the image so diagrams, formulas, tables, and code remain accurate.
This question comes from an official ITPEC past paper. ITPEC Practice is an independent study tool and is not affiliated with ITPEC. See the official FE past-paper collection or Report an issue.