ITPEC FE Morning April 2020 Question 56
ITPEC FE Morning April 2020 — Question 56 of 80
Service Level Management (SLM) is the ITIL process responsible for negotiating, agreeing, and documenting service targets with the customer through a Service Level Agreement (SLA) and a service catalog.
Why not others:
- (a) Capacity plan considering human, technical, and financial resources → Capacity Management
- (c) Monitoring costs against budget and managing financial forecasts → Financial Management for IT Services
- (d) Assessing risks to service continuity and availability → IT Service Continuity Management / Availability Management
Key rule: SLM = the process that creates and agrees on the SLA with the customer.
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