ITPEC FE Subject A April 2024 Question 47

Sharing knowledge scattered throughout the company to strengthen problem solving — knowledge management turns individual know-how into an organisational asset.

Knowledge held by individuals, often tacit and spread across departments, is collected, recorded and shared (for example through knowledge bases, FAQs and communities of practice), so the whole organisation can reuse it to solve problems and create new value.

Answer (c)

Why not others:

• •(a) — a flat organisation with as few hierarchical levels as possible is an organisational structure for fast decisions, not a way of sharing knowledge
• •(b) — building on unique know-how and technology that others cannot imitate describes core competence
• •(d) — improving through comparative analysis with top-performing companies describes benchmarking

Key rule: Knowledge management is about sharing and reusing what employees know across the organisation; look for scattered knowledge being shared.

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