ITPEC FE Subject A April 2024 Question 43
ITPEC FE Subject A April 2024 — Question 43 of 60
The ITIL 2011 service lifecycle has five stages in a fixed sequence:
Service Strategy → Service Design → Service Transition → Service Operation → Continual Service Improvement
- •Strategy — define what services to offer and why
- •Design — plan how the service will work
- •Transition — deploy the service into production
- •Operation — run the service day-to-day
- •CSI — improve continuously based on feedback
Mnemonic: S-D-T-O-I — "Strategy Designs Transitions, Operations Improve."
Why not others:
- (a) — starts with Design and places CSI second — completely wrong order
- (b) — starts with Design instead of Strategy
- (c) — puts Operation before Transition (you can't operate what hasn't been deployed yet)
Key rule: ITIL lifecycle always starts with Strategy and ends with CSI; Transition comes before Operation.
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