ITPEC FE Subject A April 2024 Question 43
Topic: Service Management
In ITIL 2011 edition, which of the following is the appropriate order for the service lifecycle stages?
Explanation
Strategy → Design → Transition → Operation → Continual service improvement — the ITIL 2011 lifecycle runs from deciding what to offer, through releasing and running it, to improving it.
- •Service strategy: decide which services to provide and why
- •Service design: design the services, their processes and service levels
- •Service transition: build, test and release them into the live environment
- •Service operation: deliver and support them day to day
- •Continual service improvement: measure and improve every stage
Answer (d)
Why not others:
- •(a) — starts with design and puts continual improvement second, ahead of strategy and operation
- •(b) — puts design before strategy, and operation before transition
- •(c) — puts operation before transition, but a service must be released into production before it can be operated
Key rule: Strategy opens the ITIL lifecycle, continual improvement closes it, and transition (release into production) always precedes operation.
Service Management · AI-written, may contain errors
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