ITPEC FE Morning October 2023 Question 57
ITPEC FE Morning October 2023 — Question 57 of 80
In ITIL, problem management has two modes:
- •Reactive — triggered after incidents occur; finds root causes of known issues
- •Proactive — analyzes incident trends and proposes preventive measures before problems happen
The question asks for a proactive activity.
(a) Analyzing the occurrence trend of incidents and proposing preventive measures — this is the definition of proactive problem management: study patterns, act before failure. Correct.
Why not others:
- (b) Classifying detected problems and setting priority — reactive; responds to problems already recorded
- (c) Evaluating effectiveness of a resolution — this is a problem review step, done after a fix is applied
- (d) Monitoring whether an incident recurs after resolution — reactive post-fix verification
Key rule: Proactive = prevent future incidents by analyzing trends; reactive = respond to incidents that already happened.
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