ITPEC FE Morning October 2019 Question 57
ITPEC FE Morning October 2019 — Question 57 of 80
Proactive Problem Management — identifying and preventing future incidents by analyzing trends.
Proactive problem management focuses on preventing incidents before they occur. It involves analyzing the occurrence trends of past incidents, identifying patterns, and proposing measures to eliminate root causes — all before users are impacted again.
Why not others:
- (b) Classifying and prioritizing detected problems is a reactive activity — responding to problems already found
- (c) Evaluating a resolution's effectiveness happens after a fix is applied — this is reactive review
- (d) Monitoring for recurrence is part of problem closure, not proactive prevention
Key rule: Proactive = analyze trends and prevent; Reactive = respond to what already happened.
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