ITPEC FE Morning April 2023 Question 61
Which of the following is an example of RPA that is used to proceed with business innovation with the aim of resolving management issues, such as a shortage of staff members?
Explanation
Software taking over routine clerical work such as data input and cross-checking — RPA automates office tasks done on a computer, not physical work.
Robotic process automation uses software robots that operate business systems the way a clerk would: entering data, copying it between applications and checking one record against another. It suits standardised, rule-based, high-volume desk work, so it relieves a staff shortage without changing the business systems themselves.
Answer (b)
Why not others:
- •(a) — robots on an assembly line handle physical parts; that is factory automation with industrial robots
- •(c) — unmanned stores run on cameras, IC tags and cashless payment are retail IoT and image recognition, not software doing clerical work
- •(d) — an automated warehouse replaces manual handling of goods with computer-controlled equipment; that is logistics automation
Key rule: The robot in RPA is software working on screens and data; if an option moves physical objects, it is not RPA.
Business Industry · AI-written, may contain errors
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