ITPEC FE Morning April 2023 Question 56
When an IT service is discontinued, it is important to comprehensively identify the assets that were used and appropriately remove or free surplus assets. Which of the following is an event that may occur due to mistaken removal of assets that should remain, but does not occur because of the removal of assets that should be removed?
Explanation
Incidents in other IT services that share the assets — only removing an asset that should remain can break something that still depends on it.
When an IT service is discontinued, two mistakes are possible:
- •Removing an asset that should remain: if another IT service shares it (a server, database, network device or licence), that service fails and an incident occurs
- •Leaving an asset that should be removed: nothing breaks, but the surplus keeps costing money and space
The question asks for the consequence of the first mistake, one that correctly removing surplus assets never causes.
Answer (a)
Why not others:
- •(b) — overpaid maintenance charges come from keeping surplus hardware or software, the opposite mistake, and correct removal prevents them
- •(c) — wasted licence fees come from not releasing licences that are no longer used
- •(d) — wasted disk space comes from leaving unused data on the disks, not from removing data that is still needed
Key rule: Before retiring a service, map which assets it shares with other services: removing too much causes outages, removing too little causes waste.
Service Management · AI-written, may contain errors
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