ITPEC FE Morning October 2021 Question 55
ITPEC FE Morning October 2021 — Question 55 of 80
Benchmarking evaluates service quality and performance by comparing them with the best practices both within and outside the industry. The goal is to identify gaps and drive process improvement.
Why not others:
- (a) — describes SLA reporting (measuring availability/reliability and reporting to customers)
- (b) — describes SWOT analysis (strengths, weaknesses, opportunities, threats)
- (c) — describes Balanced Scorecard (finance, customers, internal processes, learning & growth)
Key rule: Benchmarking = comparison with best practices inside and outside the industry.
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