ITPEC FE Morning April 2018 Question 57
ITPEC FE Morning April 2018 — Question 57 of 80
Configuration Management (ISO/IEC 20000) — the control process responsible for identifying, controlling, recording, tracking, reporting, and verifying Configuration Items (CIs) in the CMDB.
The correct answer is c) Configuration management.
The question directly references two key terms — CI (Configuration Item) and CMDB (Configuration Management Database) — both of which belong exclusively to the Configuration management process. This process ensures that accurate information about CIs and their relationships is maintained throughout the service lifecycle.
Why not the others:
- a) Capacity management — deals with ensuring sufficient resources and performance to meet current and future demands; unrelated to CI tracking or CMDB.
- b) Change management — controls the lifecycle of changes (RFCs, approval, implementation); it uses CMDB data but does not manage the CMDB itself.
- d) Release and Deployment management — handles planning and rolling out releases into production environments; not concerned with CI identification or CMDB maintenance.
Key rule: If a question mentions CI + CMDB together, the answer is always Configuration management.
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