ITPEC FE Morning April 2018 Question 55
ITPEC FE Morning April 2018 — Question 55 of 80
ITIL Service Lifecycle Stages — Service transition is the stage where new or modified services are built, tested, and deployed into production.
The correct answer is d) Service transition.
Service transition covers the activities between service design and service operation — it ensures that new or changed services are built, tested, and released into the live environment. The key phrase "builds and deploys" maps directly to this stage.
Why not the others:
- •a) Service design — focuses on designing services, including architecture, processes, SLAs, and capacity planning. It does not handle actual building or deployment.
- •b) Service operation — manages the day-to-day running of live services (incident management, monitoring, problem resolution). Services are already deployed at this point.
- •c) Service strategy — defines the business objectives and value proposition of services. It answers "what should we offer and why?"
Key rule: The five ITIL v3/2011 lifecycle stages in order: Strategy → Design → Transition → Operation → Continual Service Improvement (CSI). Transition is the "go-live" bridge between designing and running a service.
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