ITPEC FE Morning April 2018 Question 55
According to the ITIL 2011 edition, which of the following is an appropriate stage of the service life cycle where a service provider builds and deploys new or modified services?
Explanation
Service transition — the ITIL stage that builds, tests and deploys new or changed services into the live environment.
The ITIL 2011 service life cycle has five stages:
- •Service strategy: decides which services to offer, to whom, and how they create value
- •Service design: designs the services, processes, architecture and service levels
- •Service transition: builds, tests and deploys new or modified services (change management, release and deployment, validation and testing)
- •Service operation: runs the live services day to day (incidents, problems, events, requests)
- •Continual service improvement: measures and improves services and processes
Answer (d)
Why not others:
- •(a) Service design — produces the design of the service, but does not build or deploy it
- •(b) Service operation — works on services that are already in production, keeping them running
- •(c) Service strategy — sets direction and the service portfolio; nothing is built there
Key rule: Strategy decides what, design decides how, transition puts it into production, operation runs it, and continual service improvement makes it better.
Service Management · AI-written, may contain errors
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