IPA IP 2026 Question 48
A question IPA Japan published in 令和8年度 ITパスポート試験 公開問題 問48, translated into English. ITPEC is based on the same exams.
In an organization, the group that manages IT assets checks the usage of the shared disk monthly, and when the capacity is likely to become insufficient, it takes measures to avoid a capacity shortage, such as calling on users to delete unnecessary files and moving files that are not used immediately to another medium. Adding a shared disk is planned and implemented on a yearly basis. One day, the usage of the shared disk reached its upper limit, and an event occurred that hindered the business operations of the organization. When the response to this event is considered by dividing it into incident management, problem management, and improvement of the service management system, which of the following is the list that contains all and only appropriate items as improvement of the service management system?
Explanation
Only C — improving the service management system changes how the service is managed, here the monitoring that let the disk fill up unnoticed.
Sort the four responses into the three kinds:
- •A — moving files that are not needed for now to free space restores business quickly: a workaround, incident management
- •B — finding why the usage reached the limit and how to prevent recurrence: problem management
- •C — a monthly check was too coarse to see the shortage coming; monitoring the usage in a timely manner so that signs are detected early improves the management process itself: improvement of the service management system
- •D — adding a disk at once is a one-off fix to this event's capacity, a measure taken in handling the incident or problem, not a change to how capacity is managed
Answer (c)
Why not others:
- •(a) — A is incident management, and D only fixes this event's capacity
- •(b) — B is problem management, and D only fixes this event's capacity
- •(d) — adds D, which fixes the capacity once but leaves the monitoring that missed the shortage unchanged
Key rule: Incident management restores the service, problem management removes the cause, and improving the service management system changes the processes (here monitoring) so that the next shortage is seen in time.
Service Management · AI-written, may contain errors
This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.