IPA IP 2025 Question 31

Central management of core business information to allocate management resources optimally — that is what an ERP (Enterprise Resource Planning) system does.

ERP integrates the core business operations of the whole company, such as accounting, human resources, production and sales, into one system with a shared database. Because every department works on the same, up-to-date data, management can see the company as a whole and allocate people, goods and money where they are needed, which is the "planning of enterprise resources" in its name.

Answer (b)

Why not others:

• •(a) — collecting and sharing individual salespeople's knowledge and know-how to support sales activities is SFA (Sales Force Automation), a form of knowledge management for sales
• •(c) — sharing information from raw-material procurement through production to sales between companies for overall optimization is SCM (Supply Chain Management)
• •(d) — managing each customer's information and contact history to raise customer satisfaction is CRM (Customer Relationship Management)

Key rule: ERP = integrated core operations inside one company; SCM = the supply chain across companies; CRM = individual customers; SFA = the sales force's activities and know-how.

Business Strategy Management · AI-written, may contain errors