IPA IP 2024 Question 46
A question IPA Japan published in 令和6年度 ITパスポート試験 公開問題 問46, translated into English. ITPEC is based on the same exams.
Which of the following is the appropriate combination of the descriptions A through C concerning the management processes of IT service management, and the terms?
Explanation
A: release and deployment management, B: problem management, C: configuration management — match each process to its purpose.
- •A — implementing changes to IT services is release and deployment management: it plans, builds, tests and deploys the releases that put approved changes into the live environment (change management approves them)
- •B — finding the root cause of incidents and providing a solution is problem management; restoring the service quickly is incident management
- •C — keeping track of the IT assets the organization owns (hardware, software, documents) is configuration management, which records them as configuration items in a configuration management database
Answer (d)
Why not others:
- •(a) — swaps A and C: configuration management records the assets, it does not implement changes
- •(b) — puts every term in the wrong place, release and deployment management on root causes and problem management on assets
- •(c) — gives A to problem management, which removes the causes of incidents but does not deploy changes
Key rule: Problem management finds and removes root causes; release and deployment management puts changes into the live service; configuration management knows what assets there are and how they relate.
Service Management · AI-written, may contain errors
This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.