IPA IP 2024 Question 45
A question IPA Japan published in 令和6年度 ITパスポート試験 公開問題 問45, translated into English. ITPEC is based on the same exams.
Which of the following is the most appropriate document that shows, for each business operation, the procedures for how to use the service, for carrying out business operations after the system goes into production?
Explanation
User manual — the document that tells the users, for each business operation, how to use the system once it is in production.
A user manual is prepared during development and installation for the people who will use the system. It is organized by business task and gives the operating procedures step by step (screens, inputs, outputs, what to do when something goes wrong). It is used in user training before the system goes live and as a reference in daily work after it.
Answer (d)
Why not others:
- •(a) — an FAQ collects frequently asked questions and their answers, usually by the service desk; it supplements a manual but does not give the full procedure for each business operation
- •(b) — a service level agreement is an agreement between the provider and the customer on service levels (availability, response time, support hours), not a set of operating procedures
- •(c) — a system requirements definition document states the functions and other requirements the system must meet; it is written before design, for development
Key rule: Match a document to its reader and its time: requirements definition (before design), user manual (users, after go-live), SLA (provider and customer), FAQ (service desk answers).
System Development Technology · AI-written, may contain errors
This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.