IPA IP 2023 Question 5

A question IPA Japan published in 令和5年度 ITパスポート試験公開問題問5, translated into English. ITPEC is based on the same exams.

Same question on ITPEC: Oct 2024 Q93

Which of the following is the most appropriate utilization of RPA for a company?

a)The adoption of an important strategy by management, such as an M&Ab)The provision of a service that matches personal tastesc)The identification of patterns in large volumes of behavioral data concerning potential customersd)The streamlining of routine administrative work

Explanation

Streamlining routine administrative work — RPA automates repetitive, rule-based office tasks.

RPA (robotic process automation) is software that imitates the operations a person performs on a PC: entering data, copying it between applications, producing standard reports. It suits work that is routine, high-volume and follows fixed rules, and it frees staff for work that needs judgment.

Answer (d)

Why not others:

•(a) — adopting a major strategy such as M&A is a management decision that needs human judgment, not a routine procedure
•(b) — providing a service matched to personal tastes relies on customer data analysis and recommendation, not on scripted PC operations
•(c) — finding patterns in large volumes of behavioral data is data mining or machine learning; RPA follows fixed rules and discovers nothing

Key rule: RPA takes over routine, rule-based PC operations from people; tasks that need judgment or learning from data are outside its purpose.

Business Industry · AI-written, may contain errors

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This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.