ITPEC IP October 2024 Question 93

Which of the following is the most appropriate utilization of RPA for a company?

a)The adoption of an important strategy by management, such as an M&Ab)The provision of a service that matches personal tastesc)The identification of patterns in large volumes of behavioral data concerning potential customersd)The streamlining of routine administrative work

Explanation

Streamlining routine administrative work — RPA automates repetitive, rule-based office tasks.

RPA (robotic process automation) is software that imitates the operations a person performs on a PC: entering data, copying it between applications, producing standard reports. It suits work that is routine, high-volume and follows fixed rules, and it frees staff for work that needs judgment.

Answer (d)

Why not others:

•(a) — adopting a major strategy such as M&A is a management decision that needs human judgment, not a routine procedure
•(b) — providing a service matched to personal tastes relies on customer data analysis and recommendation, not on scripted PC operations
•(c) — finding patterns in large volumes of behavioral data is data mining or machine learning; RPA follows fixed rules and discovers nothing

Key rule: RPA takes over routine, rule-based PC operations from people; tasks that need judgment or learning from data are outside its purpose.

Business Industry · AI-written, may contain errors

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