IPA IP 2023 Question 47

Topic: Service Management

A question IPA Japan published in 令和5年度 ITパスポート試験 公開問題 問47, translated into English. ITPEC is based on the same exams.

Same question on ITPEC: Apr 2025 Q62

Which of the following is the appropriate combination of IT service management and the content of the SLA for a hosting service A through C below?

A:The time that a server is operationalB:The time taken until a specified member of staff is notified after it is detected that the amount of free space on a disk has reached a set thresholdC:The time taken until a specified member of staff is notified after an unauthorized access is detected
OptionService availabilitymanagementCapacitymanagementInformation securitymanagement

Explanation

A: availability, B: capacity, C: information security — each SLA item measures what one IT service management process is responsible for.

  • •A — the time a server is operational is its uptime, the basic measure of service availability management, which keeps the service usable when agreed
  • •B — warning staff when free disk space reaches a threshold is capacity management, which watches resource use so the service does not run out of disk, CPU or bandwidth
  • •C — notifying staff after unauthorized access is detected is information security management, which protects the service's information against attacks

Answer (a)

Why not others:

  • •(b) — swaps B and C: a disk-space threshold is a resource question, not a security incident, and unauthorized access has nothing to do with capacity
  • •(c) — swaps A and B: running short of disk space is a capacity question, while the operating time of the server is the measure of availability
  • •(d) — swaps A and C: unauthorized access is handled by information security management, and the operating time of the server belongs to availability

Key rule: Match an SLA item by the question it answers: is the service up (availability), are the resources enough (capacity), is it protected from attack (information security).

Service Management · AI-written, may contain errors

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This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.