IPA IP 2021 Question 37
A question IPA Japan published in 令和3年度 ITパスポート試験 公開問題 問37, translated into English. ITPEC is based on the same exams.
Because the number of users of a system increased beyond the initial assumption and the response of the system deteriorated, it was decided to add one (1) server for reinforcement. The server whose operation test had been completed was incorporated into the system and put into operation. Which of the following is the appropriate process of IT service management that carries out this work?
Explanation
Release and deployment management — incorporating a tested server into the live system and putting it into operation is deploying a release.
In IT service management a change to the live service passes through two processes. Change management assesses the change (adding a server to restore the response time), its impact and risk, and approves it. Release and deployment management then plans, builds and tests the release and deploys it into the live environment. The work in the question begins after the operation test and consists of putting the server into the system and starting operation, so it is release and deployment.
Answer (d)
Why not others:
- •(a) — incident management restores normal service as quickly as possible when something goes wrong, for example with a workaround for the slow response; it does not install new equipment
- •(b) — change management decides whether the server is added, after weighing its impact and cost; carrying the approved change into the live system is handed over to release and deployment management
- •(c) — problem management looks for the root cause of incidents (here, more users than assumed) and proposes a permanent fix; it raises the change rather than implementing it
Key rule: Change management approves a change; release and deployment management moves the tested release into the live environment.
Service Management · AI-written, may contain errors
This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.