IPA IP 2020 Question 29
A question IPA Japan published in 令和2年度 10月 ITパスポート試験 公開問題 問29, translated into English. ITPEC is based on the same exams.
Same question on ITPEC: Oct 2025 Q95 +1 more
Which of the following is the appropriate term that represents a method for achieving automation and improved efficiency by replacing humans with a software robot to perform routine office work?
Explanation
RPA — Robotic Process Automation, software robots that take over routine office work from people.
An RPA bot repeats the operations a person performs on a PC, following fixed rules: opening applications, copying data from e-mails or spreadsheets into business systems, checking figures and producing standard reports. It works through the existing screens, so the business systems need no changes, and it suits high-volume, rule-based tasks.
Answer (b)
Why not others:
- •(a) ROA — return on assets, a profitability ratio: profit divided by total assets
- •(c) SFA — sales force automation, IT support for the activities of sales staff, such as managing customer visits and deals
- •(d) SOA — service-oriented architecture, building systems by combining software components offered as services
Key rule: RPA automates the PC work of office staff with software, not physical robots; it pays off where tasks are routine, rule-based and frequent.
Business Industry · AI-written, may contain errors
This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.