ITPEC IP October 2025 Question 95
Which of the following is the appropriate term that represents a method for achieving automation and improved efficiency by replacing humans with a software robot to perform routine office work?
Explanation
RPA — Robotic Process Automation, software robots that take over routine office work from people.
An RPA bot repeats the operations a person performs on a PC, following fixed rules: opening applications, copying data from e-mails or spreadsheets into business systems, checking figures and producing standard reports. It works through the existing screens, so the business systems need no changes, and it suits high-volume, rule-based tasks.
Answer (b)
Why not others:
- •(a) ROA — return on assets, a profitability ratio: profit divided by total assets
- •(c) SFA — sales force automation, IT support for the activities of sales staff, such as managing customer visits and deals
- •(d) SOA — service-oriented architecture, building systems by combining software components offered as services
Key rule: RPA automates the PC work of office staff with software, not physical robots; it pays off where tasks are routine, rule-based and frequent.
Business Industry · AI-written, may contain errors
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