IPA IP 2020 Question 18
A question IPA Japan published in 令和2年度 10月 ITパスポート試験 公開問題 問18, translated into English. ITPEC is based on the same exams.
Same question on ITPEC: Apr 2026 Q83 +2 more
Which of the following is the most appropriate explanation of user experience (UX)?
Explanation
People's feelings and responses gained through the anticipated or actual use of a product, system or service — the question asks which description defines user experience (UX).
UX covers the user's whole subjective experience: what they perceive and feel, and how they respond, before, during and after using a product, system or service, including what they expect before they ever use it. It includes usefulness, ease, trust, emotion and aesthetics, not only how efficiently a task gets done. Usability is one part of UX, not the whole of it.
Answer (d)
Why not others:
- •(a) — designing so that as many people as possible, including elderly and disabled people, can use a product is universal design and accessibility
- •(b) — identifying customers through data analysis and deepening relationships via call centers and the Internet is CRM
- •(c) — the capability that lets a user work efficiently under specified conditions is usability, a narrower quality characteristic of the product itself
Key rule: Usability measures how efficiently a product can be used; UX is the broader set of feelings and responses the user takes away from using it.
Human Interface · AI-written, may contain errors
This question comes from the past questions IPA Japan publishes, translated into English by ITPEC Practice. ITPEC Practice is an independent study tool and is not affiliated with IPA or ITPEC. See the original paper (PDF) or Report an issue.