ITPEC IP October 2024 Question 86
ITPEC IP October 2024 — Question 86 of 100
Analyzing a caller's audio to infer emotion and intent and select the best FAQ response is an appropriate use of AI. Speech recognition and machine-learning models can extract language and acoustic features, classify the request, estimate sentiment or emotion, and rank candidate answers. This uses inference from complex, variable data rather than only a fixed lookup rule.
Answer (d)
Why not others:
- (a) displaying training examples is ordinary web-based learning content
- (b) routing according to numbers entered through guidance is rule-based IVR
- (c) looking up a telephone number and displaying matching database records is conventional database retrieval
Key rule: AI is particularly useful when the system must recognize patterns or infer meaning from unstructured speech, text, or images.
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