ITPEC IP April 2024 Question 91
ITPEC IP April 2024 — Question 91 of 100
AI enables software to learn from past chats, interpret a conversation, and infer an appropriate automatic response. Machine-learning and natural-language-processing techniques can identify user intent, use conversational context, select or generate an answer, and improve from accumulated examples. This changes the support mechanism from human-only chat to an intelligent chatbot.
Answer (a)
Why not others:
- (b) AR overlays digital information on a view of the physical world
- (c) CRM manages customer information and interactions but does not itself denote the learning and inference technology
- (d) ERP integrates enterprise resources and business processes
Key rule: When software learns patterns from data and performs inference or language understanding, the underlying technology is AI.
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