ITPEC IP April 2024 Question 58
ITPEC IP April 2024 — Question 58 of 100
Defining availability targets, recording actual availability, and planning and improving performance are IT service availability-management activities. Service management ensures that delivered services meet agreed business needs over time. Availability metrics such as uptime and outage duration are monitored against objectives, and corrective or preventive improvements are planned when performance is insufficient.
Answer (c)
Why not others:
- (a) describes a process-maturity model for development organizations
- (b) describes project resource or procurement planning
- (d) describes project scope definition and WBS-related work for a new development
Key rule: Project management delivers a temporary project; IT service management operates and continually improves ongoing services against agreed targets.
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