ITPEC IP October 2023 Question 93

To raise the work efficiency of the whole organization by providing an environment for collaborative work — the purpose of groupware.

Groupware gives the members of an organization shared tools: e-mail, chat and bulletin boards, shared schedules and documents, workflow for approvals and video conferencing. People can coordinate and share information without meeting or passing paper, so the organization as a whole works more efficiently.

Answer (b)

Why not others:

• •(a) — basic control of the hardware of PCs and peripheral devices is the job of firmware, the BIOS and device drivers
• •(c) — a single product combining hardware and software to protect Internet access is a security appliance, such as a UTM (unified threat management) device
• •(d) — adopting a suite of packaged software to shorten development and ease maintenance describes using a software package, such as an ERP package, instead of building from scratch

Key rule: Groupware is defined by its purpose, work done together; hardware control, security appliances and packaged business software are different kinds of product.

System Strategy · AI-written, may contain errors