ITPEC IP October 2023 Question 58
ITPEC IP October 2023 — Question 58 of 100
PDCA is the management cycle of Plan, Do, Check, and Act used for continual improvement. An organization plans objectives and processes, operates them, checks measured results against the plan, and acts to correct problems or standardize improvements before beginning the next cycle.
Answer (b)
Why not others:
- (a) ITIL is a body of guidance and practices for IT service management
- (c) SLA is an agreement documenting service content and service-level targets
- (d) SLCP concerns software life-cycle processes rather than the general management improvement cycle
Key rule: PDCA describes the repeating improvement cycle; ITIL provides service-management practices, and an SLA records provider-user commitments.
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