ITPEC IP April 2023 Question 93
Which of the following is the most appropriate characteristic of BPM (Business Process Management)?
Explanation
Analysing processes and identifying problems to improve them continuously — the characteristic of BPM (Business Process Management).
BPM manages business processes in a cycle, like PDCA: model the process, run it, measure and analyse the results, find the problems, improve the process, and repeat. The improvement never ends; processes keep being adjusted as the business changes. BPM is often supported by BPMS tools that model, run and monitor the workflows.
Answer (b)
Why not others:
- •(a) — BPM does not require a management mechanism based on international standards; that describes certification to a standard such as ISO 9001
- •(c) — handing some processes to external vendors is outsourcing (BPO); it changes who does the work, not how the processes are improved
- •(d) — fundamentally reviewing and redesigning business processes is BPR (business process re-engineering), a radical one-off change
Key rule: BPM improves processes continuously in a cycle; BPR redesigns them radically, once.
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