ITPEC IP April 2023 Question 60

Optimizing buildings and physical IT infrastructure from a business standpoint — facility management looks after the physical side of IT.

Facility management plans and maintains buildings, computer rooms, power supply (UPS, generators), air conditioning, fire protection and physical security so that they support the business at the right cost over their life cycle. In IT service management it keeps the environment the systems run in fit for service.

Answer (b)

Why not others:

• •(a) — monitoring SLA compliance and reviewing it periodically is service level management
• •(c) — continuously improving business processes to raise the quality of products and services is BPM (business process management)
• •(d) — sharing information across departments and companies from procurement through manufacturing, distribution and sales is SCM (supply chain management)

Key rule: Facility management is about physical assets and the environment (buildings, power, air conditioning, security); service level management is about agreed service targets.

Service Management · AI-written, may contain errors