ITPEC IP April 2021 Question 75
ITPEC IP April 2021 — Question 75 of 100
A product with no customer complaints and high customer satisfaction most directly demonstrates fulfillment of requirements. Under the ISO definition, quality is fitness against stated and implied needs, not simply expensive materials, a particular production tool, or an in-house manufacturing method.
Answer (a)
Why not others:
- in-house production does not guarantee requirements are met
- CAD and CAM are methods that may support quality but do not prove it
- high-grade components can still produce an unsuitable or defective product
Key rule: Product quality is judged by fulfillment of requirements and intended use, not by cost or prestige of inputs.
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