ITPEC IP April 2021 Question 59

Source exam: ITPEC IP April 2021Topic: Service Management

ITPEC IP April 2021 — Question 59 of 100

Release planning should account for the possibility that deployment activities cannot finish within the planned time. Contingency, rollback, recovery, communication, staffing, and scheduling provisions are prepared so an incomplete or failed release does not cause uncontrolled service disruption.

Answer (b)

Why not others:
- affected users and operators need information before and during release, not only afterward

- new failures remain possible and require preparation

- large or risky releases may be phased or piloted instead of deployed to everyone simultaneously

Key rule: Release management plans, tests, communicates, deploys, and recovers approved changes under controlled conditions.

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