ITPEC IP April 2021 Question 59
In release management of IT service management, the items which have been planned and approved according to the change management are implemented in the production environment. Which of the following is an appropriate description concerning release management?
Explanation
Release planning also allows for activities not finishing within the planned time — a release plan prepares for things going wrong.
Release management builds, tests and deploys approved changes into production. Its plan sets the schedule and also what to do if the work overruns or fails: a cut-off time, back-out (rollback) procedures to return to the previous state, and who decides. Planning for this keeps an incomplete release from disrupting the service.
Answer (b)
Why not others:
- •(a) — users and operation managers affected by the change must be informed before the release, so they can prepare
- •(c) — a release can introduce new failures, so support staff, monitoring and back-out procedures must be ready
- •(d) — a large or risky release may be rolled out in stages or piloted with some users first, rather than to everyone at once
Key rule: A release plan includes the way back: rollback procedures and a fallback schedule for when deployment fails or overruns.
Service Management · AI-written, may contain errors
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