ITPEC IP April 2020 Question 98
Company A is conducting a project to build an internal system in the sales department to be used in daily sales activities by sales persons. In this project, the manager of the system development department is the project manager, and members are chosen from the system development department. Which of the following is an appropriate main procedure for the business requirements definition for this system?
Explanation
Hear the needs of the sales manager and sales persons, organize them, and get the sales manager's agreement — business requirements come from the business side and are confirmed by it.
Business requirements definition states what the business needs from the new system: the work, its flows and rules, and what must change. The project members here come from the system development department, so they do not own the sales work. The needs must be drawn from the people who do the work and are responsible for it, the sales persons and the sales manager; the project members organize and summarize them; and the sales manager, who owns the business, agrees to the result so that it is fixed as the basis for the system.
Answer (b)
Why not others:
- •(a) — the project members picture the ideal system by themselves and only submit it; the users are never heard and nobody on the sales side agrees to it
- •(c) — documenting the current workflow shows how sales work today, not what the new system must achieve, and merely reporting it to the sales persons is not agreement
- •(d) — brainstorming within the project team leaves out the users, and approval by the project manager, from the development department, is approval by the wrong side
Key rule: Requirements are elicited from the users and agreed by the business owner; the development team organizes them but cannot invent or approve them.
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