ITPEC IP April 2020 Question 100
ITPEC IP April 2020 — Question 100 of 100
An effective error message briefly and precisely tells the user what action to take. It should explain the problem in language appropriate to the user and give a practical recovery step, allowing the task to continue safely.
Answer (d)
Why not others:
- facts without recovery guidance do not help the user resolve the problem
- developer-oriented diagnostic details alone are unsuitable for an end-user interface and may expose sensitive internals
- unexplained abbreviations and error codes sacrifice clarity even if the message is short
Key rule: User-facing errors should be clear, specific, constructive, and actionable, while technical diagnostics belong in controlled logs.
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