ITPEC IP October 2019 Question 78

Which of the following is the primary purpose of the ISO 9000 series?

a)To provide standards for a quality management system that aims to improve customer satisfactionb)To provide the latest methodologies and tools for effective and efficient quality managementc)To provide the successful best practices of software development processes and activitiesd)To provide quality management activities that should be performed in a development project

Explanation

Standards for a quality management system aimed at improving customer satisfaction — that is the ISO 9000 series.

The ISO 9000 family sets out how an organization of any kind or size runs a quality management system (QMS): ISO 9000 gives the fundamentals and vocabulary, ISO 9001 the requirements a QMS is certified against, and ISO 9004 guidance for sustained success. Its principles include customer focus, leadership, the process approach and continual improvement, all aimed at consistently providing products and services that meet customer requirements and at enhancing customer satisfaction.

Answer (a)

Why not others:

•(b) — the series specifies requirements for a management system, not a catalogue of the latest quality methods and tools
•(c) — best practices for software development processes are the subject of models such as CMMI, not of the ISO 9000 series
•(d) — the quality activities of a single development project are project quality management (as in PMBOK); ISO 9000 covers the organization's whole system

Key rule: Match management-system standards by number: ISO 9001 quality, ISO 14001 environment, ISO/IEC 20000 IT service management, ISO/IEC 27001 information security.

Legal Affairs · AI-written, may contain errors

Previous Next

Practice this exam

This question comes from an official ITPEC past paper. ITPEC Practice is an independent study tool and is not affiliated with ITPEC. See the official IP past-paper collection or Report an issue.