ITPEC IP October 2018 Question 62
ITPEC IP October 2018 — Question 62 of 100
Incident management restores normal service as quickly as possible, including through a temporary workaround. Its immediate objective is to minimize business impact and return users to an acceptable service level, even when the underlying cause has not yet been removed.
Answer (a)
Why not others:
- change management assesses and controls modifications to services
- problem management investigates root causes and prevents recurrence
- release management plans and controls deployment of service components
Key rule: Incident management restores service promptly; problem management seeks the underlying cause and a permanent prevention or resolution.
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