ITPEC FE Subject A October 2025 Question 44
ITPEC FE Subject A October 2025 — Question 44 of 60
In ITIL, when a problem record is created, it includes a cross-reference to the incident(s) that triggered the investigation.
- •Problem management investigates the root cause behind one or more incidents
- •The problem record links back to related incident records for traceability
Why not others:
- (b) Incident records are never deleted — they are kept for audit and reporting even after a known error is identified
- (c) One problem record can be associated with multiple incident records (many-to-one relationship)
- (d) Problems and incidents use the same classification criteria (category, priority, impact) to ensure consistency
Key rule: A problem record always cross-references the incident(s) that triggered it — incidents are never deleted, and the relationship is many-to-one.
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