ITPEC FE Subject A April 2024 Question 58
ITPEC FE Subject A April 2024 — Question 58 of 60
TQM (Total Quality Management) centers on customer satisfaction through organization-wide quality commitment — every process and department works toward meeting or exceeding customer expectations.
Why not others:
- (b) — TQM is about processes and culture, not hiring experienced staff
- (c) — TQM promotes empowerment and decentralization, not central control
- (d) — TQM requires cross-functional collaboration, not departmental independence
Key rule: TQM = customer focus + company-wide involvement + continuous improvement (Kaizen).
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