ITPEC FE Morning October 2023 Question 62
Which of the following is a purpose of Business Process Management (BPM) in corporate activities?
Explanation
Continuous improvement of business processes — BPM manages business processes in a cycle so that they keep getting better.
BPM (Business Process Management) models a business process, runs it, monitors how it performs, and feeds the findings back into its redesign: a PDCA cycle applied to workflows. Unlike BPR, which reforms processes once and drastically, BPM never stops, so the improvement is continuous.
Answer (c)
Why not others:
- •(a) — analysing and making effective use of information resources is the aim of information management and BI, not of process management
- •(b) — keeping and analysing customer information is the aim of CRM
- •(d) — using company-wide management resources (people, goods, money, information) effectively in an integrated way is the aim of ERP
Key rule: BPM is an ongoing PDCA cycle over business processes; BPR is a one-off, drastic process redesign.
System Strategy · AI-written, may contain errors
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